Senior Manager, Customer Success - West
Core
Leading a team of Customer Success Managers to drive product adoption, value realization, and retention for enterprise customers on the Sprinklr Unified-CXM platform.
Role type
Senior Manager, Customer Success (Team Lead)
Builds
Customer success strategies, adoption playbooks, and team capabilities for enterprise accounts
Domain
SaaS / Unified Customer Experience Management (Unified-CXM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership and coaching, enterprise account management, customer lifecycle management, adoption strategy, stakeholder engagement, operational discipline, cross-functional collaboration
Preferred skills
Coaching teams to act as trusted advisors, strategic execution, customer-first mindset, executive communication
Technologies
Sprinklr platform (Service, Social, Marketing, Insights)
Responsibilities
Manage and coach a team of Customer Success Managers; drive adoption and retention outcomes for assigned enterprise portfolio; act as escalation point for key and at-risk customers; partner with Sales and Product to deliver cohesive customer experiences; monitor customer health and renewal risks; establish standards for success planning and value delivery
Seniority
Senior, hands-on IC with team leadership
