CO Patient Service Coordinator
Core
Provide friendly, confidential front-desk and administrative support to ensure patients have an outstanding experience during their visit to Wilmer Bethesda, managing scheduling, registration, and billing.
Role type
Patient Service Coordinator (Administrative/Operations)
Builds
Patient appointment flow and administrative operations for an ophthalmology satellite clinic
Domain
Healthcare / Ophthalmology
Deliverable
Dashboards & analysis (patient scheduling data) | Client delivery (patient service)
Required skills
Patient registration, scheduling, insurance verification, billing collection, medical records management, phone screening, conflict resolution
Preferred skills
Medical terminology, knowledge of medical insurance coverage, ophthalmology/JHH system experience
Technologies
Epic (Electronic Medical Record), automated records systems, office support software
Responsibilities
Screen patient calls and medical issues; register patients for clinical appointments using Epic; collect time of service payments and prepare reconciliation; discuss patient charges and refer to financial counseling; assist with insurance and third-party queries; scan and manage medical records; coordinate appointments within and between offices; verify pre-registration and demographic data; obtain pre-certifications; fill vacancies due to cancellations; resolve scheduling conflicts.
Seniority
Entry-level to Mid-level, hands-on IC