Sr. Medical Office Coordinator (Otolaryngology)
Core
Coordinates activities of a high-volume Otolaryngology medical and surgical practice to ensure smooth office operations and patient relations.
Role type
Senior Medical Office Coordinator
Builds
Patient care workflows, scheduling, and administrative support for an ENT department
Domain
Healthcare / Otolaryngology
Deliverable
client delivery
Required skills
Medical terminology, patient triage, insurance pre-certification, scheduling management, electronic records systems, CPT code verification
Preferred skills
Experience in the Johns Hopkins system
Responsibilities
Assist patients and third-party carriers to resolve issues; schedule patients for tests, exams, and procedures; obtain pre-certifications from insurers; relay patient preparation information; manage pre- and post-operative scheduling workflows; expedite complex referrals and imaging; support procedure workflows by securing authorizations; triage patient calls and medical issues.
Seniority
Senior, hands-on operational support