Lead Solutions Consultant
Core
Design and present customized AI-powered Unified-CXM solutions to drive revenue growth and strategic customer engagement.
Role type
Lead Solutions Consultant (Pre-sales & Architecture)
Builds
Scalable, high-performance enterprise solutions for Unified Customer Experience Management (Unified-CXM)
Domain
Enterprise Software / AI / Customer Experience Management (CXM)
Deliverable
production ML models | product features | client delivery
Required skills
Enterprise architecture, Data architecture, CCaaS platform design, AI-driven solution design, Cloud contact center ecosystems, Pre-sales leadership, Technical workshop facilitation, RFP response management, Proof-of-concept engagement, Design thinking
Preferred skills
Master's degree in CS/Math/Engineering, Thought leadership (publishing/speaking), Deep architectural discovery leadership
Technologies
Genesys, Amazon Connect, NICE, Five9, AI-powered workflows, Agentic AI, Multi-cloud/Hybrid-cloud environments
Responsibilities
Design and present customized solutions using Sprinklr's AI-powered Unified-CXM platform, Collaborate with Sales and consulting teams to integrate AI and data science capabilities, Showcase advanced automation solutions including agentic AI, Architect scalable enterprise solutions, Provide strategic guidance on data architecture and cloud environments, Lead pre-sales activities including executive presentations and technical workshops, Partner with the ecosystem to validate requirements and deliver demonstrations, Apply design thinking to enterprise experience solutions
Seniority
Senior, hands-on IC with strategic client engagement