Live Chat Support
Core
Provide live chat, SMS, email, and phone support for clients regarding POS systems, hardware, and general inquiries.
Role type
Customer Support Specialist
Builds
Client support and self-service materials for POS hardware and software
Domain
Retail technology / Point of Sale systems
Deliverable
client delivery
Required skills
live chat support, troubleshooting, written communication, verbal communication, phone support, multi-tasking, problem-solving, technology proficiency
Preferred skills
customer success experience, creating guides and tutorial videos, upselling, onboarding new accounts
Responsibilities
Provide live chat support and troubleshooting, address inquiries and tech issues, prioritize speed and quality of responses, handle phone calls, act as liaison between clients and internal teams, collaborate with cross-functional teams, improve template messages, create guides and tutorial videos, update trackers, disseminate product updates, assist in onboarding, identify upselling opportunities
