Desktop Systems Specialist
Core
Provide onsite and remote technical support for end users across hardware, software, mobile devices, and workplace technology.
Role type
Desktop Systems Specialist (IT Support)
Builds
Stable desktop and laptop environments, Microsoft 365 productivity tools, and secure endpoint configurations.
Domain
Enterprise IT / Desktop Support
Required skills
Windows environment support, Microsoft 365 administration, hardware troubleshooting, ticketing system management, system imaging and deployment, endpoint security practices, asset management
Preferred skills
Microsoft Intune, Omnessa (Airwatch/WorkspaceOne), Linux support, CompTIA A+, Microsoft certifications
Technologies
Windows, Microsoft 365, ServiceNow, Microsoft Intune, Omnessa
Responsibilities
Troubleshoot and resolve hardware, software, OS, and connectivity issues; Install, configure, image, and deploy desktop and laptop systems; Manage incidents and service requests through the ticketing system; Perform routine maintenance, software updates, and system patching; Support remote users and provide onsite assistance; Maintain accurate documentation and knowledge base articles; Assist with hardware inventory and asset management; Support endpoint security initiatives
Seniority
Mid-level, hands-on IC