Client Success Manager
Core
Own post-sale relationships with financial services partners to drive adoption, smooth launches, and measurable value for Empathy's bereavement support platform.
Role type
Senior Client Success Manager (Market Entry)
Builds
Post-sale client success motion and repeatable processes for the UK market
Domain
Fintech / Employee Benefits / Insurance
Deliverable
client delivery
Required skills
B2B enterprise account management, stakeholder management, program management, data analysis, strategic planning, risk management
Preferred skills
Financial services or insurance industry experience, regulated industry background
Technologies
N/A
Responsibilities
Act as primary post-sale point of contact for insurer and wealth management partners; Lead onboarding and implementation workstreams; Drive adoption and utilization through tailored touchpoints; Run disciplined client engagement cadence including QBRs and EBRs; Build and maintain living account plans; Use data to identify risks and design targeted solutions; Partner with Product, Care, Marketing, and Sales to deliver client experiences; Help shape the UK success playbook.
Seniority
Senior, hands-on IC
