Customer Experience Associate
Hybrid
Core
Deliver a memorable customer experience for Ollie's dog food customers via multiple channels including email, phone, and order management systems.
Role type
Customer Experience Associate
Builds
Ollie's customer support operations and brand experience
Domain
Pet food / Direct-to-consumer e-commerce
Deliverable
client delivery
Required skills
Empathy, patience, communication (written and oral), improvisation, project leadership, KPI management
Responsibilities
Represent the Ollie brand voice to customers, manage customer relationships across multiple channels, track and monitor customer feedback, develop agents in their KPIs and career development, lead projects to improve the Ollie experience