Especialista de Soporte Service Desk Remoto Horario rotativo
Core
Providing remote first-level IT support to users via phone and remote control tools to resolve hardware, software, access, connectivity, and corporate application issues.
Role type
Service Desk Specialist
Builds
IT support services for corporate users
Domain
IT Support / Help Desk
Deliverable
client delivery
Required skills
Windows, Office 365, ITSM tools, Active Directory management, Excel (intermediate)
Responsibilities
Diagnose and resolve first-level incidents, register and track cases via phone and web, escalate specialized cases, document cases in ITSM, guide users on technology usage
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