Agente service Desk 1º nível
Core
Provide first-line IT support as the main point of contact for users, handling incidents and service requests.
Role type
First-line IT support specialist
Builds
IT service delivery for end-users
Domain
IT Operations / Help Desk
Deliverable
client delivery
Required skills
IT support (1st line), Windows 10/11, basic networking (TCP/IP, DNS, VPN), ticketing tools, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), Active Directory / Entra ID administration
Responsibilities
Log and manage tickets using ITSM tools, deliver remote support (phone, email, chat), troubleshoot low-complexity issues (hardware, software, access), perform basic user administration, escalate incidents when required, ensure SLA compliance
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.