Customer Experience Manager in
Core
Designing the customer experience for energy projects, ensuring professional and transparent support from first contact through ongoing operations for residents, tenants, commercial customers, and property management.
Role type
Customer Experience Manager
Builds
Customer service and onboarding processes for a decentralized energy supplier serving the building sector
Domain
Energy / Real Estate / Sustainability
Deliverable
client delivery
Required skills
Customer service, onboarding, data management, cross-functional collaboration, problem-solving, structured communication
Preferred skills
Experience in energy supply, real estate, or commercial processes, interest in energy transition
Technologies
Modern customer data systems
Responsibilities
Manage customer inquiries via digital channels and phone, maintain customer and master data, support the development of service and process landscapes, collaborate with asset management and technical operations teams
Seniority
Mid-level, hands-on IC
