Customer Service Specialist
Core
Manage and support customer and partner accounts, handling inquiries, account administration, reporting, and logistics for a global IoT connectivity company.
Role type
Customer Service Specialist (Americas)
Builds
Customer and partner account support, order fulfillment, and event logistics
Domain
IoT / Connectivity
Deliverable
client delivery
Required skills
Customer service, account management, verbal and written communication, Salesforce, Slack, invoicing tools, shipping logistics platforms
Preferred skills
Spanish, sales cycle partner experience
Technologies
Salesforce, Slack
Responsibilities
Manage unassigned customer accounts and resolve inquiries; Respond to customer inquiries via email, phone, and chat; Support partners with POS, commissions, and inventory reports; Track, process, and follow up on invoices and payments; Provide shipping information to partners and customers; Coordinate logistics for conferences and trade shows
Seniority
Mid-level (2-4 years experience)
