Customer Service Associate Representative Cigna Healthcare
Core
Provides support to participants, clients, and providers by answering inquiries related to group health benefits and claims payments.
Role type
Customer Service Associate Representative
Builds
Supports Cigna Healthcare's group health benefits administration and claims processing operations.
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
telephone inquiry handling, claims research, documentation, plan document interpretation, website navigation assistance, claim indexing, provider record maintenance, refund documentation preparation, data entry, basic mathematical competency, attention to detail, privacy compliance.
Preferred skills
cross-functional collaboration, employee training support, working under pressure, problem-solving, positive professional image.
Technologies
Chronolog, Windows, Word, Adobe Acrobat
Responsibilities
Answer telephone calls regarding benefits and claims, document interactions in Chronolog, read and apply plan documents and amendments, log and enter faxed claims, return misdirected claims to providers, assist members with website navigation, index claims and correspondence batches, research claim information, prepare refund documentation.
Seniority
Entry-level, hands-on IC