Analista de Experiência do Cliente Júnior
Core
Junior analyst supporting the end-to-end customer journey for the Comex Business Intelligence team, ensuring operational efficiency and system adoption for clients.
Role type
Junior Customer Experience Analyst
Builds
Customer onboarding, platform adoption, and operational support for Comex clients
Domain
International Trade / Customer Success
Deliverable
client delivery
Required skills
Analytical thinking, process optimization, user support experience, Excel (intermediate), familiarity with AI tools
Preferred skills
Passion for technology, continuous improvement, prioritization in dynamic environments
Responsibilities
Execute continuous and efficient customer operations, resolve demands and monitor support, support onboarding and client implementation, assist in platform adoption and client autonomy, identify process improvement opportunities, contribute to operational scalability, participate in internal strategic projects and OKR tracking, support innovation and AI initiatives
Seniority
Junior, hands-on IC