Program Manager
Core
Lead end-to-end delivery of a strategic enterprise program for a public-sector client, coordinating a retained team to implement Sprinklr's Unified Customer Experience Management (Unified-CXM) platform.
Role type
Senior Program Manager (Professional Services)
Builds
Enterprise software implementations for public-sector clients using Sprinklr's unified platform
Domain
Public sector / Government / SaaS / Customer Experience Management
Deliverable
production ML models | product features | client delivery
Required skills
Enterprise program management, public-sector client engagement, risk and issue management, stakeholder coordination, budget and schedule control, multi-geo team leadership, software development lifecycle knowledge, Agile project management
Preferred skills
Italian enterprise client experience, Prince2/PMP/SCRUM certification, executive-level relationship building
Technologies
Sprinklr platform (Service, Social, Marketing, Insights), SaaS environments
Responsibilities
Own and manage one strategic enterprise program for a public-sector client, coordinating the retained team and controlling program scope, change control processes, risks, issues, and mitigation plans; Partner with consulting teams, leaders and other internal departments or regional teams to coordinate and drive delivery; Ensure that overall program is effective, whilst running individual projects according to schedule and keeping within budget; Develop relationships and ensure the appropriate participation of key client & internal stakeholders and executives; Ensure that each project is reported and forecasted accurately to all external and internal stakeholders; Manage client service expectations and briefs and drive successful, measurable outcomes for the client.
Seniority
Senior, hands-on IC with leadership responsibilities
