IT AI and Automation Analyst
Core
Design, build, and maintain AI-driven support workflows and automations to reduce repetitive IT support tasks while providing on-site local support for the Gurgaon office.
Role type
Senior IT AI and Automation Analyst (Service Desk)
Builds
AI-driven support workflows, Copilot Studio agents, Power Automate flows, and API-based automations for ITSM and self-service experiences.
Domain
Enterprise IT Operations / Customer Experience Management
Deliverable
production ML models | product features | infrastructure
Required skills
Microsoft Power Automate, API integration, ITSM platforms, macOS/Windows support, JAMF Pro, scripting, AI tool experimentation, ticket trend analysis
Preferred skills
Microsoft Copilot, conversational AI design, enterprise device lifecycle management, executive stakeholder support
Technologies
Microsoft 365, Power Platform, ITSM platforms, Copilot Studio, JAMF Pro
Responsibilities
Design and maintain AI-driven support workflows using Microsoft Copilot; Build Power Automate flows and API-based automations; Integrate internal systems via APIs for conversational IT support; Monitor chatbot and automation performance; Provide on-site local support for the Gurgaon office; Support macOS, Windows, and enterprise software including Microsoft 365.
Seniority
Senior, hands-on IC
