Fachinformatiker Systemintegration 1st-2nd-Level Suppor
Core
Accepting hardware and software trouble reports via ticketing system and email, performing on-site or remote troubleshooting, and escalating issues to downstream units.
Role type
1st-2nd level IT support specialist
Builds
IT support services for clients
Domain
IT infrastructure and support
Deliverable
client delivery
Required skills
Windows 7/10, Microsoft Office, ticketing tools, remote support tools, ITIL, LAN, WAN, VPN
Preferred skills
Asset management, documentation, process optimization
Responsibilities
Accepting trouble reports, troubleshooting hardware/software, escalating issues, supporting IT projects, optimizing business processes, maintaining asset data and knowledge base
Seniority
Entry-level, hands-on IC