Disponent Technische Einsatzplanung IT-Support (m-w-d)
Core
Managing IT support incidents and dispatching technicians to resolve technical issues for clients.
Role type
IT support operations dispatcher
Builds
IT support services for clients
Domain
IT / Logistics
Deliverable
client delivery
Required skills
incident management, technician dispatch, stakeholder coordination, system data management, technical understanding, ticket system usage
Preferred skills
experience in dispatch control or call center operations
Responsibilities
Accepting and documenting incidents and orders, serving as the interface between customers, technicians, and internal departments, planning and dispatching technicians based on qualifications and workload, coordinating with internal departments, maintaining system data and knowledge bases