IT-Support-Spezialist 1st und 2nd Level (m-w-d)
Core
Handling of hardware and software issues via ticketing systems, including troubleshooting, documentation, and on-site or remote support.
Role type
IT Support Specialist (1st and 2nd Level)
Builds
IT support services for end-users
Domain
IT Services / Hardware & Software Support
Deliverable
client delivery
Required skills
Windows 7-10, Microsoft Office, Ticketing tools, Remote support tools, Hardware assembly/disassembly, ITIL, LAN, WAN, VPN
Preferred skills
Driver's license (Class B)
Responsibilities
Accepting and prioritizing support tickets, analyzing faults and implementing first-line solutions, assembling and disassembling hardware components, escalating complex issues to specialized teams, maintaining knowledge base documentation.