IT-Helpdesk-Mitarbeiter Windows und Netzwerk (m-w-d)
On-site
Core
IT helpdesk support for Windows and network environments, handling ticket intake, prioritization, and resolution via phone and digital tools.
Role type
IT helpdesk technician
Builds
IT support services for clients
Domain
IT Services
Deliverable
client delivery
Required skills
Windows OS support, Microsoft Office proficiency, printer troubleshooting, network environment knowledge, mobile device support
Preferred skills
Strong German communication skills, basic English skills, calm demeanor under pressure
Responsibilities
Receive, record, prioritize, and route service requests and incidents via phone, PM tools, database, fax, and email; Resolve reported technical issues.