IT-Support-Spezialist Systemintegration und Incident Ma
Core
Handling IT support tickets, qualifying and documenting incidents, escalating to higher support levels, and coordinating major incidents.
Role type
IT Support Specialist (System Integration & Incident Management)
Builds
IT support services and incident resolution workflows
Domain
IT Support / System Integration
Deliverable
client delivery
Required skills
IT support, service request management, remote tools, ticketing systems, Microsoft operating systems
Preferred skills
null
Technologies
null
Responsibilities
Accepting incident reports via phone, email, or service desk; Qualifying and documenting reported incidents; Escalating tickets to 2nd/3rd level or external partners; Coordinating major incidents and maintaining SLAs
Seniority
Entry-level to Mid-level