Customer Service Representative
Core
Handle customer inquiries, process orders and quotes, and manage order status for beverage and liquid food packaging systems.
Role type
Customer Service Representative (Parts & Orders)
Builds
Customer order fulfillment and quote processing for filling and packaging systems
Domain
Manufacturing (Beverage and Liquid Food Packaging)
Deliverable
product features
Required skills
CRM systems (SAP Cloud), ERP systems, credit verification, warranty claims processing, order tracking, cross-functional collaboration
Preferred skills
Parts sales experience, mechanical equipment knowledge
Responsibilities
Receive customer inquiries or orders via phone/email, Process customer quotes within ERP system, Process and confirm parts orders for customers, Manage and track order status for customer portfolio, Process warranty claims and credit memos, Proactively contacts customers within assigned region, Maintain customer information in SAP ERP system
Seniority
Mid-level, hands-on IC