Serviceberater (m/w/d) am Standort Augsburg-Gersthofen
Core
First point of contact for customers in the service operation, providing competent advice on all maintenance and service matters to ensure smooth and punctful execution of service orders.
Role type
Service Advisor (Commercial Vehicle)
Builds
Customer service processes for MAN Truck & Bus maintenance and service operations
Domain
Commercial vehicle manufacturing and after-sales service
Deliverable
client delivery
Required skills
Automotive master (Kfz-Meister) or technical vocational training in commercial vehicles, MS-Office, SAP, Class CE driver's license, business mindset, independent and structured work, strong communication
Preferred skills
Sales potential, GASB certification, customer relationship management
Responsibilities
Order intake and technical consultation, appointment scheduling for service work, customer process management from acceptance to invoicing, guarantee processing, fostering customer loyalty
Seniority
Experienced
