Serviceberater (m/w/d) am Standort Erfurt
Core
Accepting orders and providing technical consultation for customers, coordinating workshop appointments, and managing vehicle repairs and warranty claims for commercial trucks and buses.
Role type
Service Advisor (Commercial Vehicles)
Builds
Repair services and maintenance solutions for MAN trucks, buses, and transporters
Domain
Automotive / Commercial Vehicle Service
Required skills
Technical knowledge of commercial vehicle technology/electrics, Customer acquisition and relationship management, Cost estimation and quotation calculation, Workshop scheduling and coordination, Warranty and claim processing, MS Office and SAP proficiency
Preferred skills
Meisterbrief (Master craftsman certificate), Class CE driver's license, Multi-year experience in the vehicle industry
Technologies
SAP, MS Office
Responsibilities
Order intake and technical customer consultation, Customer acquisition and account management, Scheduling and planning of workshop appointments, Processing warranty claims and handling goodwill cases, Managing customer complaints, Ensuring final vehicle acceptance and repair completion, Calculating cost estimates and obtaining customer approval, Coordinating repair duration and vehicle return, Discussing repair scope and invoices with customers, Maintaining safety and order in the order intake area
Seniority
Mid-level, experienced professional
