IT Support Specialist
Core
Provide first-level technical support for internal customers, resolving hardware, software, and telecommunications issues to ensure minimal recurring problems.
Role type
Level 1 IT Support Specialist
Builds
Internal IT operations and user productivity
Domain
Corporate IT / BPO
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, system configuration, OS patching, inventory management, preventive maintenance, technical documentation, problem-solving, project management
Preferred skills
technical writing
Technologies
desktop operating systems, computer hardware, telecommunications equipment
Responsibilities
Respond to user requests via phone and email; log and analyze hardware/software failures; install, modify, and repair hardware and software; conduct application testing during implementation; maintain system documentation and asset inventory; perform scheduled preventive maintenance.
Seniority
Individual Contributor, 2+ years experience