Technical Account Manager - Sydney/Melbourne
Core
Primary technical point of contact for dedicated accounts, providing solutions, managing incidents, and conducting site visits to resolve customer issues in networking and security.
Role type
Senior Technical Account Manager (Networking/Security)
Builds
Customer support resolution, technical documentation, and best practice deployment methodologies
Domain
Cybersecurity, Networking, Data Center (via careerplan.io/jobs/10cca20c-9271-4df4-994d-0e7eb70ef5e9-technical-account-manager-sydneymelbourne-at-fortinet)
Deliverable
client delivery
Required skills
TCP/IP, routing and switching, Firewalls, IPSec VPN, RADIUS, LDAP, UTM, Windows/Linux/Unix administration, troubleshooting, SQL database, system integration, wireless access point, scripting/automation
Preferred skills
CCNA, CCNP, CCIE, CISSP certifications, data center deployment experience, programming experience
Responsibilities
Reproduce customer environments on lab equipment, follow up with R&D to resolve product issues, track and resolve incident reports, create technical documentation and bulletins, update accounts on new releases, conduct periodic site visits
Seniority
Senior, hands-on IC
