Application Analyst II
Core
Provide customer service excellence by resolving application issues, driving root cause analysis, ensuring application availability/performance, and managing the application life cycle including patching, upgrades, and security updates.
Role type
Application Analyst
Builds
Core application stability and customer support
Domain
IT Support / Application Management
Required skills
Incident management, root cause analysis, system monitoring, trend analysis, problem management, software patching, upgrade management, security update management, requirements documentation, functional testing
Preferred skills
Bachelor's degree, 2+ years of related experience, experience in computing systems or IT support, collaboration with developers and technical analysts
Technologies
Core applications, third-party software suppliers