Global Product Support Engineering Manager
Core
Oversee technical support for field engineers and technicians for wafer handling systems and robotics in semiconductor etch and deposition products.
Role type
Senior Product Support Engineering Manager
Builds
Wafer handling systems and robotics for semiconductor manufacturing
Domain
Semiconductor equipment / Mechatronics
Required skills
Semiconductor equipment support, Robotics, Wafer handling systems, People management, Troubleshooting, 8D problem solving, FMEA, 5 Whys analysis, Cross-functional collaboration, Root cause analysis
Preferred skills
Global team leadership, NPI support, KPI tracking, Knowledge management, Multicultural relationship building
Technologies
8D, FMEA, 5 Whys
Responsibilities
Define and execute global product support strategies, Lead support activities across the full product lifecycle, Partner with product groups to influence design improvements, Own and drive resolution of complex technical issues, Lead root cause analysis and corrective action processes, Lead and develop a global team of product support engineers
Seniority
Senior, hands-on IC with people management