CS - HMI Technical Support Engineer - Hsinchu
Core
Provide technical troubleshooting, root cause analysis, and support for complex system and product issues for customers and internal stakeholders.
Role type
Senior Technical Support Engineer (HMI)
Builds
Operational excellence and customer satisfaction for complex equipment systems
Domain
Semiconductor / High-tech manufacturing / Advanced equipment
Deliverable
client delivery
Required skills
Advanced troubleshooting, Root Cause Analysis (RCA), Data and system log analysis, Technical documentation, Team coordination, Mentoring, Decision-making, Project management
Preferred skills
Experience in semiconductor, high-tech manufacturing, or advanced equipment industries
Responsibilities
Provide technical troubleshooting and support for complex system and product issues, Lead issue analysis and root cause investigation, Support customer escalations, Collaborate with cross-functional teams to improve product performance, Develop and maintain technical documentation and SOPs, Coach and mentor junior engineers
Seniority
Senior, hands-on IC with leadership potential