Product Support Engineer 3
Core
Provide advanced remote and on-site technical support, troubleshooting, and performance improvement for semiconductor processing equipment in clean room environments.
Role type
Senior IC Product Support Engineer (semiconductor equipment)
Builds
Operational reliability and performance of semiconductor processing tools for customers
Domain
Semiconductor manufacturing / Electro-mechanical systems
Deliverable
physical/clinical work
Required skills
electro-mechanical equipment troubleshooting, root cause analysis, data analysis, clean room operations, technical mentoring, stakeholder liaison
Preferred skills
semiconductor processing knowledge, training design
Technologies
semiconductor processing equipment, networked and wireless systems
Responsibilities
Analyze and manage tool-down escalations; troubleshoot complex electro-mechanical and software issues; drive actions to resolve escalations and prevent recurring problems; liaise between customers and Product Groups; participate in technical community and share knowledge; mentor field and account engineers; identify opportunities for installed base performance improvements.
Seniority
Senior, hands-on IC