Mgr, Field Process
Core
Oversees technical support of company customers by field engineers and technicians diagnosing, troubleshooting, and repairing complex electro/mechanical equipment, computer systems, software, and networking systems.
Role type
Senior IC field process manager (technical support)
Builds
Service and lifecycle solutions for critical equipment and processes
Domain
Semiconductor manufacturing equipment / electro-mechanical systems
Deliverable
client delivery
Required skills
Supervisory experience, technical troubleshooting, personnel selection and evaluation, cross-functional communication with design engineering
Preferred skills
Customer installation and training program involvement
Responsibilities
Supervise engineers responding to complex equipment failures, establish communication lines with design engineering and software development, ensure engineers are current with upgrades and new releases, select and evaluate personnel for efficient operation
Seniority
Manager, supervisory level