TW Business Operations Analyst 2
Hybrid
Core
Spearhead process improvement initiatives by collecting and analyzing data, evaluating processes, developing metrics, and identifying root causes to drive operational excellence for the Customer Support Business Group.
Role type
Business Operations Analyst
Builds
Process improvements and operational metrics for customer lifecycle support
Domain
Manufacturing / Customer Support Operations
Deliverable
dashboards & analysis
Required skills
Data analysis, Process improvement, Cross-functional team organization, Metric development, Root cause analysis, Systems knowledge
Responsibilities
Collect and analyze data to evaluate processes, Develop metrics and identify root causes for future improvements, Organize cross-functional project teams, Communicate team progress and survey best practices
