Business Analyst , NCC- Remedy
Core
Develop and apply domain/process expertise, deploy data visualization, manage stakeholders, and provide analytical solutions to answer queries for the NCC-Remedy team.
Role type
Business Analyst (Data & Process)
Builds
Actionable data reports, process improvements, and mitigation actions for customer engagement operations.
Domain
Customer Experience / Operations / Data Analytics
Deliverable
dashboards & analysis
Required skills
Data analysis, SQL, ETL, Data visualization (Tableau/Excel), Stakeholder management, Process improvement, Root cause analysis, Project execution
Preferred skills
Complex SQL queries, ETL Data Warehouse concepts, Large dataset handling, BI tools (QuickSight/Power BI)
Technologies
SQL, Tableau, Excel, QuickSight, Power BI, ETL
Responsibilities
Manage high severity requests and execute mitigation actions; Retrieve and aggregate data from multiple sources to enable decision making; Analyze business problems to identify root causes and forward-looking opportunities; Suggest and implement process improvements and SOP amendments; Plan and execute projects with cross-functional teams; Communicate complex analysis and insights to stakeholders and business leaders.