Director, Executive Technical Support
Core
Curate a seamless, invisible digital experience for Gartner's C-Level leadership and 150 VIPs, acting as the primary technical advisor to ensure zero-downtime across office, home, and travel environments.
Role type
Director, Executive Technical Support
Builds
High-touch support model and flawless technology execution for executive leadership and VIPs
Domain
Enterprise IT, Digital Workplace, Executive Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Predictive health monitoring, M365 suites, enterprise network infrastructure, security protocols, high-stakes event planning, matrixed organization navigation, custom dashboard development, proactive friction reduction
Preferred skills
Nexthink, architectural improvements, new tool identification
Technologies
Nexthink, M365 suites
Responsibilities
Monitor digital experience of VIP environment using predictive tools; shift team culture from reactive to proactive; partner with Engineering and Ops for architectural improvements; lead specialized team for 24/7 white-glove support; navigate matrixed organization to align teams; deliver high-touch support for ELT and VIPs; act as primary technical advisor to C-Suite; direct planning and execution of high-stakes meetings; implement rigorous health checks and preventative maintenance; develop and tune VIP Early Warning System; deliver executive-level reporting on VIP ecosystem health
Seniority
Director, strategic leadership & team management
