Service Planner
Core
Coordinate service operations, schedule technician work, and manage customer service contracts to ensure efficient delivery of climate and energy solutions.
Role type
Service Planner (Operations Coordination)
Builds
Service operations and customer service delivery for Carrier's climate and energy solutions
Domain
Building Services / HVAC / Energy
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ERP system management, contract administration, scheduling and dispatching, vendor invoice processing, stakeholder coordination, cost control, data entry accuracy, multi-tasking, verbal and written communication
Preferred skills
SAP database experience, Building/Construction industry exposure, Servicemax or Salesforce experience
Responsibilities
Manage the process of deliverable jobs from creation to completion using ERP systems; Manage data entry of contracts including renewals and warranties; Ensure costs and expenses align with operating budgets; Manage vendor invoices for Accounts Payable; Collaborate with Service Managers to plan and schedule technician operations; Act as primary point of contact for Technicians regarding issues and resource requirements