Lead, People Solutions
Core
Lead end-to-end process transformation and operational excellence across multiple geographies and functions, bridging business goals with human potential.
Role type
Senior IC People Solutions Lead (Process Transformation)
Builds
Scalable, user-centric process solutions and operational frameworks
Domain
HR Operations / Business Process Outsourcing (BPO)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Process mapping, gap analysis, root cause analysis, value stream mapping, stakeholder management, change management, project planning, policy writing, data analysis for business cases, Lean Six Sigma/Kaizen methodologies
Preferred skills
Lean Six Sigma Green Belt certification, policy writing, knowledge management
Technologies
MS Visio, Lucidchart
Responsibilities
Lead project planning, scope definition, and execution for process transformation initiatives; Manage cross-functional stakeholder communication and expectations; Translate business requirements into technical specifications for tool configuration; Oversee deployment of new processes, data migration, and system cutover; Develop and implement change management strategies for user adoption; Guide the creation of process documentation and standard operating procedures.
Seniority
Senior, hands-on IC
