Head of Technology Process Re-Engineering, Managing Director
Core
Establish and lead a GTS-focused capability for technology process mapping, process re-engineering, and operational transparency across State Street Global Technology Services.
Role type
Managing Director, Head of Technology Process Re-Engineering
Builds
Standardized process views, end-to-end process understanding, and improved control effectiveness for GTS technology processes.
Domain
Financial Services / Technology Operations / Process Engineering
Required skills
Technology process transformation leadership, Process mapping and architecture, Process re-engineering, Operating model design, Executive stakeholder influence, Risk and control orientation, Change leadership, Analytical depth
Preferred skills
BPMN, SIPOC, value stream mapping, Lean, Six Sigma, business capability mapping
Technologies
BPMN, SIPOC, value stream mapping, Lean, Six Sigma
Responsibilities
Define and lead the GTS technology process mapping approach including standards, methodology, taxonomy, and tooling. Build and maintain clear end-to-end views of priority GTS processes connecting activities, roles, systems, and controls. Lead a small team of process mapping professionals across global locations. Lead structured process analysis to identify duplication, fragmentation, and control gaps. Partner with process owners to design future-state processes and development implementation roadmaps. Create and maintain governance routines to ensure process maps remain current and aligned to standards. Develop executive-ready reporting on process coverage, maturity, and risks. Lead engagement with senior stakeholders to drive alignment and adoption of redesigned processes.
Seniority
Managing Director, Senior Leadership