Senior Software Development Engineer, Customer Success Engineering
Core
Architecting and building the next-generation Customer Success platform to empower global operations teams and enhance customer/agent experiences.
Role type
Senior Software Development Engineer (Customer Success Engineering)
Builds
Customer Success platform, agent tools, and agentic AI applications for inbound contact handling and back-office automation.
Domain
Fintech / Customer Support Technology
Deliverable
product features
Required skills
Full-stack development (frontend/backend), technical strategy, system architecture, DevOps/CI-CD, AI development tools (Claude Code, GitHub Copilot, Cursor), root cause analysis, cross-functional collaboration
Preferred skills
AI engineering applications experience
Technologies
Agentic AI, modern AI development tools
Responsibilities
Lead technical strategy and systems for the Customer Success Technology team; Contribute to architecture and technical roadmap; Architect and implement solutions for complex problems encompassing frontend, backend, and AI applications; Troubleshoot and debug issues to ensure application reliability and performance
Seniority
Senior, hands-on IC with leadership responsibilities
