Student IT Consultant
Core
Provide Level One technical support to Auburn University faculty, staff, students, and alumni for IT resources including networks, accounts, email, and devices.
Role type
Student IT Service Desk Associate
Builds
Campus IT support services for students, faculty, and staff
Domain
Higher Education / IT Support
Deliverable
dashboards & analysis
Required skills
Level One IT support, incident tracking, device configuration, 2FA management, oral and written communication
Preferred skills
None stated
Technologies
Data networks, wireless networks, email systems, Duo 2Factor, laptops, tablets, cell phones, streaming devices
Responsibilities
Provide Level One support for Auburn Information Technology resources; Track incidents to assist with problem resolution; Configure laptops, tablets, and cell phones for campus wireless and email systems; Assist students with TV, gaming system, and streaming device configuration; Provide assistance with Duo 2Factor registration, reactivation, and removal
Seniority
Student, entry-level