Sr. Manager, Customer Solutions Management, Global Financial Services – Banking, Global Financial Services - CSM
Core
Lead a team of Customer Solutions Managers to guide global banking customers through cloud migration, application modernization, and AI transformation (generative and agentic AI).
Role type
Senior Manager, People Leadership (Customer Solutions Management)
Builds
Cloud migration and AI transformation programs for large global financial services banks
Domain
Financial Services / Banking / Cloud & AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Large-scale IT deployment leadership, technical program management, team coaching and development, executive stakeholder management, strategic portfolio ownership, cross-functional collaboration, operational excellence
Preferred skills
AWS/cloud services implementation, customer-facing role experience, managing large technical programs at high-growth startups or enterprises, sales organization experience
Technologies
AWS, Cloud services, Generative AI, Agentic AI
Responsibilities
Coach CSMs through complex customer situations and career development, set strategic direction for the segment, own the segment's migration and AI portfolio revenue impact, engage directly with senior customer executives, drive cross-functional collaboration, manage complex escalations, establish best practices for talent development
Seniority
Senior Manager, People Leadership