Junior User Experience Researcher
Core
Conduct qualitative and quantitative UX research to understand customer behavior, measure satisfaction, and translate findings into actionable insights for omnichannel customer experiences.
Role type
Junior UX Researcher (Customer Experience)
Builds
Customer insights, Voice of the Customer programs, and improved customer journeys across digital and traditional touchpoints.
Domain
Optics and optoelectronics / Customer Experience
Deliverable
dashboards & analysis
Required skills
Qualitative and quantitative research methodologies, statistical analysis, customer journey mapping, persona development, human-centred design principles, data visualization (Power BI)
Preferred skills
Voice of the Customer platforms (Qualtrics, Medallia), statistical tools (R), Design Thinking, prototyping tools (Figma, Miro)
Technologies
Power BI, Qualtrics, Medallia, R, Figma, Miro
Responsibilities
Design and conduct customer surveys, interviews, usability testing, and focus groups; analyze customer satisfaction metrics (NPS, CES, CSI); develop customer personas and map journeys; present research findings to stakeholders; facilitate Design Thinking workshops.
Seniority
Junior, 1–2 years experience
