Customer Care Specialist (m/f/x)
Core
Back-office support for sales and service operations, managing customer orders, logistics, and service contracts for technical products in South-East Europe.
Role type
Customer Care Sales & Service Specialist
Builds
Efficient sales and service operations for ZEISS Croatia
Domain
Optics and optoelectronics
Required skills
B2B sales support, order processing, logistics coordination, CRM/SAP data management, tender offer preparation, invoicing and dunning, contract administration
Preferred skills
Salesforce experience, international business environment experience, tender/contract administration processes
Technologies
Microsoft Office, CRM systems, SAP (via careerplan.io/jobs/1053491-2-customer-care-specialist-mfx-at-zeissgroup)
Responsibilities
Processing leads, opportunities, orders, and customer feedback; coordinating maintenance, repairs, and field service activities; managing logistics and spare parts; maintaining customer data in CRM/SAP; preparing technical and commercial offers; handling customer claims and complaints; processing service contracts and warranties; supporting marketing events; managing invoicing and audits; monitoring performance indicators.
Seniority
Mid-level, hands-on IC