Technical Support Specialist
Core
Provide 1st Level technical support for Zeiss CMM Hardware, resolving customer issues via ticketing systems and direct communication.
Role type
Technical Support Specialist (1st Level)
Builds
Service quotations, remote diagnostics, and documentation for CMM hardware
Domain
Industrial Quality & Research / Semiconductor Manufacturing Technology
Deliverable
client delivery
Required skills
Problem solving/troubleshooting, Remote diagnostics, Service quotation creation, CRM workflows, Electrical schematics reading, MS Office (Word, Excel, PowerPoint), SAP, SAP-CRM
Preferred skills
Engineering or technical degree, 2+ years in technical support or software application, Independent work, Team collaboration
Technologies
CMM Hardware, SAP, SAP-CRM, MS Office
Responsibilities
Create service quotations for unplanned services, Perform remote diagnostics, Provide expert advice on problem statements and solution paths, Interact with service engineers and deployment coordinators, Report on product issues and potential pitfalls, Escalate calls per company procedures
Seniority
Mid-level, hands-on IC