Customer Support Coordinator
Core
Coordinate customer support for installed assets, managing service orders, invoicing, and case resolution to ensure high service levels.
Role type
Customer Support Coordinator
Builds
Service support operations for installed assets
Domain
Optics and optoelectronics
Deliverable
client delivery
Required skills
Salesforce CRM, SAP S/4, case management, invoicing processing, credit and warranty handling, quote generation, preventative maintenance administration, dispute investigation, root cause analysis, compliance management
Preferred skills
Salesforce, SAP S/4
Technologies
Salesforce, SAP, Microsoft Office
Responsibilities
Create, manage, and close customer cases; process service orders and invoices; handle credits, returns, repairs, and warranty replacements; generate quotes and administer service contracts; liaise with customers and regional managers; investigate and resolve disputes; support continuous improvement of team processes; ensure compliance with complaints processes; manage customer component booking in and out.
Seniority
Individual Contributor
