Software Engineer – ServiceNow AI (ITRF)
Core
Build production-ready AI capabilities for intelligent IT Request Fulfillment using ServiceNow AI tools.
Role type
Senior ServiceNow AI Developer (ITRF)
Builds
Intelligent IT Request Fulfillment solutions using ServiceNow AI, GenAI, and AI Agents
Domain
Enterprise Service Management / IT Service Management
Deliverable
production ML models
Required skills
ServiceNow development, JavaScript, Glide APIs, Flow Designer, ServiceNow AI (Now Assist, GenAI, AI Agents), prompt engineering, Service Catalog, IT Request Fulfillment, automated testing (ATF)
Preferred skills
ServiceNow Certified Application Developer (CAD), ITIL Foundation, Agile/Scrum/DevOps
Technologies
ServiceNow, JavaScript, Glide APIs, Flow Designer, IntegrationHub, REST APIs, ATF
Responsibilities
Identify and prioritize AI use cases, build prototypes and convert to production, develop reusable AI components and prompts, coach team on AI best practices, review AI-generated output for security and correctness, optimize AI-enabled solutions
Seniority
Senior, hands-on IC
