Software Engineer – ServiceNow AI (ITRF)
Core
Build production-ready AI capabilities for global IT Request Fulfillment using ServiceNow AI tools to transform request design, testing, and fulfillment.
Role type
Senior IC ServiceNow AI Developer (ITRF)
Builds
Intelligent IT Request Fulfillment workflows, AI agents, and automated solutions on the ServiceNow platform.
Domain
Enterprise Service Management / IT Service Management / Generative AI
Deliverable
production ML models | product features
Required skills
ServiceNow development, JavaScript, Glide APIs, Flow Designer, Service Catalog, IT Request Fulfillment, prompt engineering, AI output evaluation, automated testing (ATF), API integration
Preferred skills
ServiceNow AI certifications, ITIL Foundation, Agile/Scrum, coaching technical teams
Technologies
ServiceNow, Now Assist, Now Assist for Creator, GenAI, Virtual Agent, Predictive Intelligence, IntegrationHub, REST APIs, ATF
Responsibilities
Identify and prioritize AI use cases, build prototypes and convert to production, coach team on AI best practices, review AI-generated code for security and correctness, optimize AI solutions for adoption and quality
Seniority
Senior, hands-on IC
