Senior Architect - ServiceNow (ITRF)
Core
Design and own the technical solution architecture for ServiceNow IT Request Fulfillment and Service Catalog capabilities, translating business requirements into scalable, secure, standard-aligned solutions.
Role type
Senior ServiceNow Solution Architect (ITRF)
Builds
Enterprise Service Management solutions, custom applications, and automation frameworks on the ServiceNow platform.
Domain
IT Service Management (ITSM) / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow architecture, JavaScript, Glide APIs, Flow Designer, IntegrationHub, REST/SOAP integration, security (ACLs), DevOps, root cause analysis, AI adoption
Preferred skills
Employee Center Pro, CMDB/CSDM concepts, platform upgrades, project leadership, ITIL Foundation, CTA certification progress
Technologies
ServiceNow, Flow Designer, IntegrationHub, REST, SOAP, MID Server, PowerShell, JavaScript, Glide APIs, Employee Center Pro, Service Portal
Responsibilities
Own and evolve target architecture for Request Fulfillment and Service Catalog; translate requirements into solution designs and technical specifications; act as technical sparring partner for stakeholders and teams; ensure solutions remain close to ServiceNow standard and minimize technical debt; define scalable automation patterns and reusable frameworks; guide implementation quality across server-side and client-side development; lead technical design for integrations with enterprise systems; ensure security, privacy, compliance, and governance in designs; support root cause analysis of complex production issues; use AI technologies to improve solution design and team efficiency.
Seniority
Senior, hands-on IC
