Senior Architect - ServiceNow (ITRF)
Core
Design and own the technical solution architecture for ServiceNow IT Request Fulfillment and Service Catalog capabilities, translating business requirements into scalable, secure, standard-aligned solutions.
Role type
Senior ServiceNow Solution Architect (IT Request Fulfillment)
Builds
Enterprise Service Management solutions, custom applications, and automation frameworks on the ServiceNow platform.
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
ServiceNow architecture, JavaScript, Glide APIs, Flow Designer, IntegrationHub, REST/SOAP, security (ACLs), data modeling, DevOps, AI adoption
Preferred skills
Employee Center Pro, CMDB/CSDM, ServiceNow CTA certification, ITIL Foundation, project management
Technologies
ServiceNow, Flow Designer, IntegrationHub, REST, SOAP, PowerShell, MID Server, Employee Center Pro, Service Portal
Responsibilities
Own target architecture for Request Fulfillment and Service Catalog; translate requirements into solution designs and technical specifications; act as technical sparring partner for stakeholders and developers; ensure solutions remain close to ServiceNow standard and minimize technical debt; define scalable automation patterns; guide implementation quality and review code; lead integration design with enterprise systems; ensure security, privacy, and compliance; support root cause analysis of production issues; use AI to improve solution design and team efficiency.
Seniority
Senior, hands-on IC