Customer Care Coördinator
Core
Coordinate and lead a team of 9 Customer Care Professionals and 2 warehouse colleagues to support customers and internal operations for ZEISS Benelux.
Role type
Senior Customer Care Team Lead / Coordinator
Builds
Customer care operations and team performance for ZEISS Benelux
Domain
Optics retail / Customer Service
Required skills
Team leadership, coaching, performance management, strategic planning, process improvement, stakeholder management, market analysis, project ownership, business partnership
Preferred skills
ERP/CRM systems (SAP, Salesforce), optometry retail experience
Technologies
SAP, Salesforce
Responsibilities
Lead, coach, and develop a team of 9 Customer Care Professionals; create a collaborative work environment; set priorities and support daily team operations; conduct performance and development conversations; represent the service team within the Belgian Leadership Team; identify opportunities to improve processes and customer satisfaction; own local and international innovation projects; monitor customer needs and market trends; position Customer Care as a business partner; build bridges between customers, colleagues, and the organization.
Seniority
Senior, hands-on IC