Store Lead
Core
Partner with Store Manager to support store team members, achieve sales performance, and ensure operational excellence when acting as manager on duty.
Role type
Store Lead (Retail Operations)
Builds
Retail store operations and customer service experiences
Domain
Retail
Deliverable
product features
Required skills
Sales performance coaching, team leadership, operational execution, customer experience management, staff training, business plan support, data analysis, business outreach, diversity inclusion, technology systems proficiency, POS operation
Preferred skills
Creative judgement, strategic thinking, organizational skills, active listening, problem-solving, motivational leadership
Responsibilities
Inspire store team to achieve best performance, execute strategies to maximize growth, create an engaged store environment, elevate customer experience, exceed customer expectations, partner with management to lead staff to sales/service/operational goals, model company values, communicate priorities, assist in recruiting, support store business plans, leverage store reports, drive business outreach, identify performance opportunities, ensure proper staffing, train staff on operational functions, stay informed on corporate directives, implement store programs, conduct store meetings, train team on customer service expectations, resolve customer concerns, ensure visual merchandising standards
Seniority
Individual Contributor, Mid-level