Technical Account Manager, Enterprise Support
Core
Principal technical advisor and 'voice of the customer' for AWS Enterprise Support, driving customer adoption of cloud services and ensuring operational health.
Role type
Senior IC Technical Account Manager (Enterprise Support)
Builds
Customer strategies for AWS service adoption (Compute, Storage, Database, Big Data, Networking, Serverless) and operational health plans.
Domain
Cloud computing / Enterprise IT Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Distributed systems troubleshooting, operational parameter management, strategic technical guidance, senior leadership communication, solution architecture planning, risk management
Preferred skills
AWS services expertise, internal enterprise or external customer-facing technical lead experience
Technologies
EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT
Responsibilities
Craft and execute strategies to drive customer adoption of AWS services, represent AWS within customer environments, drive discussions with senior leadership on incidents and risk management, provide strategic technical guidance for solution building, proactively maintain customer AWS environment health, understand and address customer business/operational needs
Seniority
Senior, hands-on IC